Privacy Policy

Effective date: August 15, 2025
‍Company: Carpentry & Handyman Concepts LLC
1) Scope
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request estimates, enroll in subscriptions, apply for financing (e.g., Klarna), or receive services.

2) Information We Collect
We collect personal information in several ways. When you provide it directly, we may collect your contact details (such as name, email, phone, and address), project details, photos or videos you share, your preferred schedule, payment and billing information processed through our payment partners, and any messages, reviews, or support requests you send to us.
We also collect certain information automatically when you use our website, including device and browser data, IP address, pages viewed, and the amount of time spent on our site. We may use cookies, pixels, and analytics tools to help us improve functionality and performance.
essentialIn addition, we may receive information from third parties. For example, financing providers such as Klarna may share application or approval status and limited details necessary to complete transactions. We may also receive data from review platforms, mapping services, analytics providers, or advertising platforms.

3) How We Use Information
We use the information we collect for a variety of purposes. This includes providing our services such as estimates, scheduling, on-site work, subscriptions, and customer support. We process payments and financing applications through payment processors or Klarna. We communicate with you regarding project updates, appointment reminders, and important service notices. With your consent, we may also send marketing communications such as newsletters and promotions, which you can opt out of at any time. Information is also used for operational purposes, including debugging, analytics, fraud prevention, and improving our website and services. Finally, we use personal information to comply with legal obligations such as tax records, licenses, and safety or regulatory requirements.

4) Legal Bases
Where required, we rely on several legal bases to process your information. These include fulfilling a contract to provide the services you request, obtaining your consent for marketing communications or cookies, pursuing legitimate interests such as improving our services and securing systems, and complying with legal obligations such as recordkeeping and regulatory compliance.

5) Sharing of Information
We do not sell your personal information. We may share it with service providers, such as payment processors, email or SMS platforms, CRM systems, analytics providers, and cloud hosting providers, who are bound by confidentiality agreements. If you apply for financing through Klarna, your information is shared with Klarna and is governed by their policies. We may disclose information if required by law, court order, subpoena, or to protect rights, safety, or property. In the event of a business transfer or merger, information may be transferred to a successor entity with notice where required.

6) Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain records. When information is no longer required, we will delete or anonymize it.

7) Your Choices & Rights
You may request access to, correction of, or deletion of your personal information where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by replying “STOP” to SMS messages where applicable. You can also control the use of cookies through your browser settings, though some features of our site may not function correctly if cookies are disabled.
Residents of certain states, such as those covered under the Connecticut Data Privacy Act (CTDPA) as well as California, Colorado, Virginia, and Utah, may have additional rights, including the right to access, delete, or opt out of certain data processing activities. To exercise your rights, please email us at dave@carpentryandhandymanconceptsllc.com with your name, contact information, and a description of your request. We may need to verify your identity before processing it.

8) Cookies & Tracking
We use cookies and similar tracking technologies to support site functionality, perform analytics, and, if enabled, measure advertising performance. You may block or restrict cookies through your browser, but some parts of the site may not work as intended.

9) Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10) Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, so we encourage you to use caution when transmitting data online.

11) Third-Party Links & Services
Our website may link to third-party websites, such as Klarna, review platforms, or other services. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.

12) International Visitor
Our business operates in the United States. If you access our site from outside the U.S., your information may be transferred to and processed in the U.S., which may have different data protection laws than your home country.

13) Changes to This Policy
We may update this Privacy Policy from time to time. The effective date will be updated upon posting. Continued use of our website or services after changes are made means you accept the updated policy.

14) Contact Us
For privacy-related requests, email us at dave@carpentryandhandymanconceptsllc.com.
For general inquiries, call us at (203)-847-5391.
Mailing address: 192 New Canaan Ave, Norwalk, CT 06850